Keller Williams wins JD Power, best for Sellers and Buyers
FOR IMMEDIATE RELEASE,
CONTACT: Stephanie van Hoek
Office: 512/439-8708
Keller Williams Realty Ranked Highest in Customer Satisfaction Among Home Buyer
and Seller Segments by J.D. Power and Associates
AUSTIN, TEXAS (August 16, 2012) — According to the J.D. Power and Associates 2012 Home
Buyer/Seller Satisfaction StudySM released yesterday, Keller Williams Realty, Inc. ranks highest in
customer satisfaction in both the homebuyer and home seller segments. Keller Williams Realty, Inc.
achieved the highest scores in all measured factors across both segments, receiving the highest
JDPower.com Power Circle RatingSM among its competitors overall.
“We are so proud to have our associates be recognized once again for leading the industry with the
influence and reputations they have in their local communities. They continually demonstrate not only
their level of talent, but their commitment to serving our communities with the utmost integrity and
highest level of service,” Mark Willis, CEO of Keller Williams Realty, Inc., stated. “Congratulations to
all Keller Williams Realty associates. They have certainly earned this prestigious distinction.”
The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest
national real estate companies within the home buyer and seller segments. Scores are determined by
examining three factors of the home-buying experience: agent/salesperson; office; and variety of
additional services. For the home-selling segment, agent/salesperson; marketing; office; and variety
of additional services are examined.
J.D. Power and Associates stated, “[The uncertain economic times] present a challenge for the real
estate companies to really work closely with the customers and really hold their hand through the
entire process to make them feel more comfortable in the decisions. Keller Williams has set itself
apart by performing high in all the areas that are most important to customers specifically with the
agent, the offices, and the services that they provide.”
“Our agents go above and beyond to help their clients at one of the most personal times in their lives
– when they are buying or selling a home. We are incredibly honored and humbled that our
associates have been recognized yet again for their incredible levels of service,” says Mary Tennant,
President of Keller Williams Realty, Inc.
###
Disclaimer: Keller Williams received the highest numerical score among full service real estate firms for home
buyers and home sellers in the proprietary J.D. Power and Associates 2012 Home Buyer/Seller StudySM. Study
based on 2,994 total evaluations measuring five firms and measures opinions of individuals who bought or sold
a home between March 2011 and April 2012. Proprietary study results are based on experiences and
perceptions of consumers surveyed March-May 2012. Your experiences may vary. Visit jdpower.com
About Keller Williams Realty, Inc.:
Founded in 1983, Keller Williams Realty, Inc. is the second-largest real estate franchise operation in the United
States, with 675 offices and almost 77,000 associates across the globe. The company, which began franchising
in 1990, has an agent-centric culture that emphasizes access to leading-edge education and promotes an
economic model that rewards associates as stakeholders and partners. The company also provides specialized
agents in luxury homes and commercial real estate properties. For more information, or to search for homes for
sale, visit Keller Williams Realty online at (www.kw.com). Information about Keller Williams Realty’s
international expansion can be found at (www.kwworldwide.com).
